GENERAL TERMS

Vidokrug d.o.o. is the owner and operator of the „Vidokrug d.o.o.“ web site. We are not responsible for any other transfer/tour providers but bookings made through our website, in our office or our stands throughout Dubrovnik. We do not represent any other taxi drivers (taken from stands) or taxi company. Vidokrug d.o.o. is a registered Croatian travel company, which offers a vast range of tourism related services. Through our above named website we advertise and sell transfers, tours and tourist guiding service . Our services are based on informations provided by the website. We do our best to ensure that all informations provided on this website are accurate. From now on the term „Company“ will be used to collectively identify Vidokrug d.o.o. and its website „Vidokrug d.o.o.“ while the phrases „Client“ will collectively refer to entities making use of this website to complete a service reservation for a fee. The term „Service“ relates to any transfer, tour or tourist guiding service advertised on the web site. „Booking confirmation“ is a document/contract which gives the right to the Client to consume services purchased through wesite, under hereby listed Terms and Conditions. It contains the name of the Company, dates, time, service and the fee. It can be generated electronically/digitally or printed on paper.

The „Price“ is the fee Client is obligated to pay to the Company after Booking confirmation. Client is allowed to choose one of the payment options listed here:
- Full amount in advance, paid either with a credit/debit card or bank transfer
- 20% deposit paid in advance, and the remaining 80% of the total amount paid in cash to the driver on the day of service
- Full amount paid in cash to the driver, in local currency, on the day of service.

When accessing and using our web site and/or completion a reservation, You agree that You have read, understood, and agreed with the terms which are listed below (including privacy policy).

Online reservation

By making a reservation through the Website, Client confirms booking of the service. The person who makes reservation has to be at least 18 years old. Most of the services are paid after service is provided, in cash or by credit cards, but in some cases, when pick up point is remote or reservation requiers beforehand expences, Company holds the right to charge 20% deposit or total price of service.

Payment forms and Fees

There is no extra fee for online payments on any of our services. The price you see is the price you pay in total. To confirm and guarantee a reservation, in some cases, you may need to pay a partial amount of the total reservation price. This amount paid varies on specific situations and might be different for each of them. This amount is approximately 20% of the total amount of the booking in the majority of cases. The remaining difference from the total reservation amount is then paid at the service provider upon your arrival and obtaining of services. These amounts will show when you make the payment and be reflected in the document you receive upon completion of payment. The Client agrees that his/her credit/debit card will be charged online on behalf of Vidokrug d.o.o..

There are no any additional or hidden processing fees applied when making a payment in our site. You pay the price you see for the services in total but you will pay by credit card only the deposit amount requested at the time you book for some cases. The rest of the payment is made directly with our staff or service provider. After paying the deposit you will automatically receive the Booking confirmation by email which confirms that the booking has been made. In some specific cases to be determined by Company, the Client will be required to prepay or guarantee the entire booking or pay for it in advance. If the Client is unable or unwilling to do this, we reserve the right to refuse the Booking confirmation

Security of the credit card data

The data from your credit card are given to guarantee the reservation, payment or billing terms formed according to the offer the client has received. To protect data from credit cards, we use "Secure Sockets Layer (SSL) technology and your data are completely safe. SSL encryption is a tested system that allows your browser to automatically encrypt your data before you send them.

Cancellation Policy, Claims and Refunds 1

The Client may cancel or change the prepaid reservation or other service, but this may result in cancellation or reservation charge fees, set by the service provider. Furthermore, if the Client does not show up, cancel or change his/her reservation before the cancellation terms set by the service provider, Client will be subject to a charge of applicable rates and set charges for other services. Any financial claims and compensations will be strictly based on this policy. For tours and other services provided by Vidokrug d.o.o.. the following cancellation policy will apply:
a. If the reservation is cancelled/amended 5 days or more, prior to the arrival date, then a full refund will be given, minus a 5% fee for credit card transaction charges. If refunded by bank transfer the client will be liable for bank transfer charges.
b. If the reservation is cancelled/amended 5 to 1 days, prior to the arrival date, a 20 % penalty of the total amount paid will apply. 
c. If the reservation is cancelled/amended within 24h, prior to the service date, a 100 % penalty of the total amount paid will apply.
d. In case of no shows or early interruption of services (caused by the Client) a strict non-refund rule will apply.

If guest believes that the service was carried out in an unsatisfactory manner the guest is entitled to file a written complaint to the transfer company in accordance with the general Terms and Conditions. A Client that erroneously used services of another company, instead of Vidokrug d.o.o., whose services they paid, is not eligible for a refund. It's the Passenger's responsibility to ensure that all Service details are correct. Refund won't be issued in cases where the Ckient booked directly through the website and entered wrong details during the booking process.

Cancellation Policy, Claims and Refunds 2

In case the Client is late for a flight or any other means of transportation because of the weather conditions and/or the conditions on the road that were not directly caused by the Company, the Company cannot be held accountable nor can be expected to cover the resulting expenses. In case the Company is directly responsible for the delay (e.g. flat tyre, empty tank, driver or guide was late for transfer etc.), the cost of service will be compensated. In case the Client, due to the Company's fault, needs to arrange different service, then the same will be organised in collaboration with the Company (organisation of the new transfer, purchase of bus, train or airplane tickets, new guiding service etc.). Only service organised this way, in collaboration with the Company, will be compensated to the Client.

The Passenger is required to carry the Booking Confirmation in paper form and to present it upon the request to an official authorised by the Company or by state. Formal complaints have to be submitted at the most 90 days after the date on which the disputed Service was or had to be conducted. Formal complaints must be submitted exclusively in the written form (e-mail) to the official e-mail address with clearly stated objection.

The Company is obligated, within 30 days from receiving a formal complaint, to issue a response and to report to the Client on the status of the complaint.

The Company is also required to issue its final declaration on the matter in a period of maximum 90 days after receiving the written complaint. If the Company disregards its obligation by not issuing its final report within the specified time frame, the Customer is entitled to submit a complaint to the relevant authority.

The Customer is forbidden from making any public statements regarding their complaint until the Company issues its final response.

Currency & Exchange Rates

Prices displayed in the Websites include all local applicable taxes and are in Croatian Kuna and Euro. However, through our partners we offer the possibility to pay online in several other currencies of your choice. The exchange rate of your preferred currency is determined by our partners.

Privacy policy Informations collected from our costumers are for internal purpose only and we guarantee to keep them in our possesion and not to share them.

Changing terms of use

Vidokrug d.o.o.. holds the right to change the terms of use at any moment without previous notice. Changes take effect at the moment of denunciation. Visitors are obligated to notice those changes and adapt to them. In case of dispute the governing law will be the law of Republic of Croatia. All disputes arising out of or in connection with this Agreement shall be finally settled under the Rules of Arbitration of the Permanent Arbitration Court at the Croatian Chamber of Economy by one arbitrator appointed in accordance with the said Rules. The seat of arbitration shall be in Zagreb and the language of arbitration shall be English.

Vidokrug d.o.o.

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